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Location: Home > Skip Navigation LinksServices for CAs > Volunteer Opportunites > Tax Clinics > Resources for Volunteers

Resources for Volunteers

Volunteer Guide

2012 Volunteer Guide

Free Online ProFile Training

Intuit has created free online self-paced training modules for ProFile. To access the modules, visit www.profiletraining.ca. On this site, you will also find short how-to-videos on commonly asked ProFile questions and instructions on how to access in-product tutorials.

ProFile Trail Version

To download a free trial version of PoFile visit, www.profile.intuit.ca.

ProFile Support

http://support.intuit.ca/profile/en-ca/index.jsp 

Tax Guidelines

Tax Clinic Guidelines - TBA

General Income Tax Forms

Download extra copies from the CRA website at http://www.cra-arc.gc.ca/formspubs/menu-eng.html, or visit your local Post Office.

CRA's General Income Tax and Benefit Guide

Download the 2011 General Income Tax and Benefit package at http://www.cra-arc.gc.ca/formspubs/t1gnrl/ab-eng.html

Useful CRA Phone Numbers

e-service Helpdesk for individuals
Call these numbers when you cannot access My Account or Quick Access,
or when you need help with NETFILE, TELEFILE, or Represent a client 

1-800-714-7257

 

 
T.I.P.S. (Tax Information Phone Service)
This automated phone service provides information to individuals and businesses		  1-800-267-6999
Individual income tax enquiries
Tax information for individuals including personal income tax returns, instalments and RRSPs		  

1-800-959-8281
GST/HST credit
GST/HST credit and related provincial and territorial programs		  1-800-959-1953
Payment arrangements
Discuss income tax payment arrangements with an agent		  1-888-863-8657

eFiling

Most locations do not have internet availability. If you are interested in eFiling, call the clinic ahead to determine if it is possible. Links to eFiling sites are listed below.

 

EFile: http://www.efile.cra.gc.ca

NetFile: http://www.netfile.gc.ca