Complaint and Discipline Process

"The complaint process is designed to protect the public interest, enforce practice standards and rules of professional conduct"

The complaint process set out in RAPA is designed to protect the public interest, enforce practice standards and rules of professional conduct, provide a means by which conduct complaints can be dealt with expeditiously, and preserve the integrity of the accounting profession.

As the governing body of Alberta's CAs, the Institute is obligated to deal with all complaints received about the conduct of its registrants.

If a person suspects a registrant has breached the ethical or performance standards of the profession, a written  complaint may be lodged with the Institute.

This process does not serve to compensate the complainant for any damages but, rather, ensures that unprofessional conduct by a registrant is identified, recognized and disciplined. Although the complainant may take legal action independently from the Institute's complaint proceedings, evidence from disciplinary proceedings cannot be used in civil proceedings.   

More information on our complaint and discipline process is available in our Discipline Brochure.